Complaints Policy

Effective date: July 31, 2026

We want to know when something goes wrong. This page explains how to complain and what we do about it.

Complaints about DentaFund — our content, tools, emails, or how we handled your information: email hello@dentafund.com with "Complaint" in the subject line, describing the issue and, where relevant, the page or message concerned. We acknowledge complaints within 5 business days and aim to resolve them within 30 days, keeping you informed if we need longer. If your complaint concerns personal information, the rights and processes in our Privacy Policy also apply.

Complaints about a financing partner — a lender, marketplace, or provider you reached through our site: your agreement is with that partner, so the fastest route is their own complaints process, and we can point you to it. We still want to hear about it: partner complaints inform whether we continue working with a partner. If your complaint concerns a consumer financial product or service, you can also submit it to the Consumer Financial Protection Bureau at consumerfinance.gov/complaint.

What we don’t do: we are not a lender and cannot alter a lender’s decision, terms, or servicing. What we can do is fix our content, correct our processes, and choose our partners carefully.